2020: New Beginnings
Well, 2020 is here! And what a year 2019 was. I have several drafts of things I’ve wanted to write (cough cough Domains19) that I didn’t get to so I’m dusting this blog off as part of some of my 2020 professional “intentions” (I hate the word resolutions) to write more. And what a better […]
Growth through OER19
It’s been a week since OER19 concluded and I’m a little late to the reflection game as I’m the last Reclaimer to post, but nonetheless, I’m writing! Jim, Lauren and I discussed all of our thoughts and reflections about our time at the conference as participants and a ‘vendor’ (said loosely) on Reclaim Today Episode […]
Getting Ready for OER19
Hiya! It’s been a minute since I’ve written a post on my blog, but I’m back! And ooohhh boy do I have an exciting post! Over the last couple of weeks, I’ve been working to animate our OER19 ad to display at our Reclaim Hosting table. Lauren wrote about our process creating the Ad in […]
Best Practices for Tickets– Left Sidebar
Continuing on with the Zendesk train here, Reclaim is developing the best way to handle tickets as they come in. Up until now, we’ve had a little system going but it definitely needed a bit of improvement. I thought it would be handy to write out how we use the left sidebar of our ticket […]
Automations in Zendesk
If you’ve worked with me on a ticket in the last couple of weeks, you may have noticed a new email come into your inbox from Reclaim Hosting support. It might look something like this: I’ve been experimenting with a feature of Zendesk that automates some of the processes that Reclaim would normally complete manually, […]
Reclaim Today Episode 008: Sparking Conversations
Last week, was a whirlwind of work. But while everyone was back in the office for a few days, Lauren and I sat down for our first solo Reclaim Today episode. Tim and Jim already have 8 episodes behind them so we needed to catch up for sure. Lauren and I jumped into a quick […]
Archiving a Twitter Account
One of this week’s episodes of Reclaim Today sparked a conversation around archiving. These episodes are always a great listen, in this particular episode, Tim and Jim were chatting about Harvard’s announcement to close down blogs.harvard.edu. A highlight of this talk occurs about 9 minutes in when Tim discusses how users begin to think about taking […]
Messing Around with Gutenberg
A change is coming to WordPress. Don’t worry! It’s not as big as you think– but it’s worth noting. With the most recent version, 4.9.8, I took the opportunity to explore a little more. I think a lot of the change is coming to the post and page editors. But don’t worry! If you’re already […]
Reclaim Today
I’ve always enjoyed listening to Podcasts. I remember listening to some back in middle and high school, but recently I rediscovered them in college. I live about 2 and a half hours from my hometown, and my Spotify got repetitive during the many drives back and forth. I quickly locked into many series like Serial, S-Town, […]
Omeka Case Studies
This week, Reclaim Hosting is running our second Workshop of One’s Own, where we will work with Domain of One’s Own admins to teach them about running DoOO on their campus. I’ve been tasked with talking through one of our most popular platforms, Omeka. While WordPress still takes the cake for the most popular applications […]