Best Practices for Tickets– Left Sidebar
Continuing on with the Zendesk train here, Reclaim is developing the best way to handle tickets as they come in. Up until now, we’ve had a little system going but it definitely needed a bit of improvement. I thought it would be handy to write out how we use the left sidebar of our ticket […]
Archiving a Twitter Account
One of this week’s episodes of Reclaim Today sparked a conversation around archiving. These episodes are always a great listen, in this particular episode, Tim and Jim were chatting about Harvard’s announcement to close down blogs.harvard.edu. A highlight of this talk occurs about 9 minutes in when Tim discusses how users begin to think about taking […]