Best Practices for Tickets– Left Sidebar
Continuing on with the Zendesk train here, Reclaim is developing the best way to handle tickets as they come in. Up until now, we’ve had a little system going but it definitely needed a bit of improvement. I thought it would be handy to write out how we use the left sidebar of our ticket […]
Automations in Zendesk
If you’ve worked with me on a ticket in the last couple of weeks, you may have noticed a new email come into your inbox from Reclaim Hosting support. It might look something like this: I’ve been experimenting with a feature of Zendesk that automates some of the processes that Reclaim would normally complete manually, […]