Best Practices for Tickets– Left Sidebar

Continuing on with the Zendesk train here, Reclaim is developing the best way to handle tickets as they come in. Up until now, we’ve had a little system going but it definitely needed a bit of improvement. I thought it would be handy to write out how we use the left sidebar of our ticket […]

Working by Myself

So today was a first for me in my¬†support role. I started my shift bright and early this morning and everything was moving slow. Tim and Lauren went off to a meeting and Jim is traveling this week for a conference, so I was by handling support on my own for a short period of […]