Changing Your WordPress Theme from the Database
I wrote about changing your SiteURL and home page URL within your database if you’re working with a blank screen in WordPress, but I wanted to document what it looks like to change your WordPress theme from the database as well. I was working with users to set their site to the default WordPress themes […]
Reclaim Cloud Training: Mattermost
One of my goals for 2022 is to spend some more focused time learning as much as I can on Reclaim Cloud. I’ve realized more (more now lately) that I am completely new to this mystical “Cloud” and all that’s possible with it. I initially took some training when we first started to get prepared […]
Automations in Zendesk
If you’ve worked with me on a ticket in the last couple of weeks, you may have noticed a new email come into your inbox from Reclaim Hosting support. It might look something like this: I’ve been experimenting with a feature of Zendesk that automates some of the processes that Reclaim would normally complete manually, […]
1 Year with Reclaim
January 30th, 2017, the day that I started as an intern at Reclaim Hosting. Which, at the time of writing this, it was 1 year ago to the day (plus 1). How crazy is that? A year ago I was a second-semester senior, itching to get out in the real world and be done with […]
Using the Import/Export Tools in WordPress
Lately, I’ve been working with clients to move their website from WordPress.com to WordPress.org. With this request, I use the Import/Export tools to move the content from one site to the other. This tool bundles the content on the site into a .zip file which you can then move to another location. Disclaimer: It isn’t […]
Working by Myself
So today was a first for me in my support role. I started my shift bright and early this morning and everything was moving slow. Tim and Lauren went off to a meeting and Jim is traveling this week for a conference, so I was by handling support on my own for a short period of […]
Repairing a Crashed Table in phpMyAdmin
Yesterday, a ticket came in where a student’s website was not establishing a database connection. I started my usual checks to see what kind of installation she had on her domain. In this case it was a WordPress installation. I went to double check that the username and password in the wp-config.php file was the […]
Adjusting to Post Grad
The professional world is in full swing for me at this point. I’ve been with Reclaim as a customer support specialist for almost two months now. It’s kind of surreal to be back in the town where I went to school, not only in the summer, but not getting ready to go back for the […]
Embedding Myself into the Professional World
Well, #domains17 is done! We’ve wrapped up on Tuesday and are all home by now. I definitely needed a few days to gather my thoughts for this post. I’m so grateful for this chance to experience what the Ed Tech world is like before I even start my job with Reclaim Hosting. It was a great […]
Wrapping Up as an Intern
Well as this semester is wrapping up, I just wanted to write a reflection of my time at Reclaim Hosting. It’s really weird to talk about as the last weeks of my undergraduate finishing up. It still hasn’t officially hit me yet that I’m graduating in May. But things are finalizing all over the place, I just had my […]